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Featured Article: Developing A Customer Access Strategy
An overview of the evolution towards a customer contact center and the internal efficiencies created. Factors are explored in development of a plan that integrates the needs of the customer requirements with the cost and benefit to a company.
e-Business Consultants | IVR - Interactive Voice Response & Voice Portals | CTI - Computer Telephony Integration | CRM - Customer Relationship Management | Call Center & Contact Center | Internet & Intranet | e-commerce | Systems Integration | Enterprise Java | Telecommunications